Cancellation: To cancel an order, please contact our official email before the order is shipped. Your cancellation request will be processed within 24 hours of your application. Once your cancellation request is approved, you will receive an email confirmation, and you will receive a refund within 3-5 business days of receiving the confirmation.

Return & Exchange:Return Period: Within 7 days of receiving the product

Conditions for Returns: Products can be returned in the following cases:

Serious quality issues with the product.

Conditions for Exchanges: Products can be exchanged in the followin cases:

Defective products, missing parts, or abnormal fan function.

Return & Exchange Address: If you need to return the product, please email us or contact us through the website. We will provide you with the return/exchange address.

Information Required for Return/Exchange: Please provide the following information when applying for a return or exchange: Order number, and two product photos as proof.

Shipping Fee:For returns or exchanges not related to product quality issues, you are responsible for the shipping fee. For returns or exchanges due to product quality issues, we are responsible for the shipping fee.

Return & Exchange Process:

Step 1: Apply for a return via your account or email our customer service. We will process the return/exchange request within 2 business days and provide you with a response.

Step 2: Upon receiving the response, please return the product within 3-5 days and email us the updated tracking number. 

Step 3 (if exchange): We will resend the product within 7 business days and update the tracking number.